Send Photos for a Free Assessment

How it works

1. Snap a photo. One clear photo of the problem area. Add 2-3 more if there are multiple surfaces. Phone photos are fine.
2. Upload it below. Add a sentence about what’s going on (e.g., “spilled olive oil on Calacatta island, dull spot,” or “grout in master bathroom is cracking around the shower”).
3. We respond within one business day. A senior crew leader reviews your photo and replies with: an honest assessment of restorability, a ballpark cost range, and whether an in-person walk-through makes sense.
4. If restoration is right, we schedule a free in-person assessment. If restoration isn’t the right answer for your situation, we’ll tell you that too.

Which photos help most

Three phone photos usually tell us enough for an honest first answer.

1. A wide shot of the whole surface or room, so we can see the stone, the layout and roughly how big the area is.
2. A close-up of the problem, close enough to show the texture of the stone.
3. A low-angle shot toward a window or light. Etch marks and dull spots show up best in angled light. A stain looks the same from every angle.

In your message, add the rough size (for example, "8-foot island" or "12 by 15 foot room") and the type of stone if you know it. Not sure whether you have an etch or a stain? Our Stone Care Guide explains the difference.

Send your photos

Prefer to call? Reach a specialist directly at (703) 327-7676 · Mon–Fri 7am–8pm, Sat 9am–5pm ET. Photos are welcome anytime.

What we’ll tell you (honestly)

• Whether your surface is restorable. Most marble, stone, terrazzo, and concrete is — even surfaces that look beyond saving. We don’t propose replacement when restoration works.
• Whether your problem is what you think it is. Etch marks vs. stains vs. stun marks all look similar but have different fixes. We’ll tell you which one you have.
• What a realistic cost range looks like. We give honest ballpark numbers based on photos alone, then refine after an in-person look.
• Whether you need a restoration at all. Sometimes the right answer is a $20 sealer, not a $2,000 restoration. We’ll say so.

What we won’t do

• Send a salesperson. Walk-throughs are done by a senior crew leader who actually performs the work.
• Quote a price without seeing the surface. Photos give a ballpark; the real number comes from an in-person measurement.
• Pressure you to buy. The walk-through is free and obligation-free. If now isn’t the right time, we tell you when to revisit.