Marble Armor
Marble Armor Warranty
What the 10-year warranty on Marble Armor film covers, what it does not, how to care for the film, and how to report a problem to Rose Restoration.
This page summarizes the warranty in plain language. The complete terms are listed further down and in the warranty card (PDF).
The warranty at a glance
- What it covers
- Protection of the stone from etching and staining, and the film against yellowing, blistering, bubbling or delaminating (lifting away from the stone).
- How long
- Up to 10 years from the date of installation.
- What it does not cover
- Scratches, cuts, and peeling caused by picking at or repeatedly rubbing the edges.
- The remedy
- If the film is found defective under the warranty, we remove the defective film and replace it with new Marble Armor at no charge.
- What a claim needs
- Your original paid invoice and photos of the problem. No registration is needed.
- Who provides it
- Rose Restoration. We installed the film, we provide the warranty, and we handle every claim.
Two warranties, two different things
A Marble Armor installation by Rose Restoration involves two separate written warranties. They cover different things for different lengths of time.
| Film warranty | Rose workmanship | |
|---|---|---|
| Covers | Etching and staining protection, plus the film: yellowing, blistering, bubbling, delamination | Rose’s labor on the job |
| Length | Up to 10 years from installation | 1 year from substantial completion of the work |
| Provided by | Rose Restoration | Rose Restoration |
| Excludes | Scratches, cuts, edge peeling, film peeled away on purpose | Normal wear and tear, and product abuse |
| Contact | Rose Restoration for both: 703-327-7676 or info@roserestoration.com | |
What is covered and what is not
Marble Armor is a protective film applied to stone surfaces to protect the stone from etching and staining. The 10-year warranty covers that protection and the condition of the film itself.
Covered Protection and film
- Etching of the protected stone
- Staining of the protected stone
- Yellowing
- Blistering
- Bubbling
- Delamination (the film lifting away from the stone)
For up to 10 years from the date of installation.
Not covered Wear and damage
- Scratches and cuts in the film
- Peeling caused by picking at or repeatedly rubbing the edges
- Film peeled away from the stone, which the card treats as intentional damage
Limits that apply to every claim. Liability for loss or damage due to Marble Armor products is limited to the cost of the product sold. For jobs outside the Rose Restoration service area, the customer may be responsible for travel and lodging expenses.
A 10-year warranty is not a 10-year appearance promise
Scratches build up in the film with normal use. At some point most owners decide to replace the film for how it looks. How soon depends on how hard the surface works. Typical replacement times:
| Setting | Typical replacement |
|---|---|
| Residential | Every 6 to 9 years |
| Hotels and commercial | Every 5 to 8 years |
| Restaurants and bars | Every 3 to 5 years |
| Exterior, direct sun | Every 2 years |
| Exterior, partial shade | Every 3 years |
According to the card, the film’s protection does not wear out in that time: it remains acid, alkaline, water and oil proof until it is removed. Replacing it is a decision about appearance. The film is made to be replaced, and a scratched section can be removed and replaced. The card notes that when the film scratches, the marble itself is not scratched.
Care and maintenance
Proper cleaning and care extend the life of the film. Scratches, cuts and edge peeling are not covered by the warranty, so these habits matter.
Do
- Clean with a neutral cleaner and a microfiber towel. Dawn dish soap with warm water is recommended.
- Remove stubborn material with rubbing alcohol or acetone on a microfiber rag.
- Use a cutting board every time.
- Put a trivet under hot items.
- Keep use light for the first 2 hours after installation. Full bond takes about 72 hours.
Do not
- Use abrasive sponges, steel wool, or abrasive cleaners such as Comet or Softscrub. They scratch the film.
- Cut, chop or slice directly on the counter.
- Pick at the edges or aim high-pressure water at them. This can lift the film.
- Try to peel the film off the stone.
Light scratches in the film can self-heal in 20 to 30 minutes at room temperature. In cold conditions, or to speed it up, pour warm water (about 120°F) over the area. Scratches are not covered by the warranty, whether or not they heal.
How to report a problem
Photograph the problem
Take a close-up of the affected area and a wider shot that shows where it is on the surface.
Find your original paid invoice
Every claim needs the original paid invoice. A photo or screenshot of it is fine.
Send them to us
Email the photos and invoice with the installation address and the approximate installation date, or call us.
We review the claim
If the film is found defective under the warranty, we remove the defective film and replace it with new Marble Armor at no charge.
Start a warranty claim
Email info@roserestoration.com with the subject line “Marble Armor warranty claim”, or call 703-327-7676.
Complete warranty terms
These are the full terms of the Marble Armor warranty provided by Rose Restoration.
Coverage. The Marble Armor warranty guarantees that the product will protect the stone from etching and staining, and will not yellow, blister, bubble or delaminate, for a period of up to 10 years from the date of installation.
Exclusions. The Marble Armor warranty does not include scratches, cuts or peeling from repetitive edge contact (picking, etc). Marble Armor peeled away from the stone is intentional damage and is not covered under the warranty.
Claims and remedy. Warranty claims must include the original paid invoice and pictures of the warranty issue. In the event the product is found to be defective under this warranty, Rose Restoration will remove the defective film and replace it with new Marble Armor at no charge.
Limitations. For jobs located outside the Rose Restoration service area, the customer may be responsible for travel and lodging expenses. Liability for loss or damage due to Marble Armor products is limited to the cost of the product sold.
Questions
Does the warranty cover etching or stains on my marble?
Yes. The 10-year warranty covers etching and staining of the protected stone, as well as yellowing, blistering, bubbling and delamination of the film. If you see etching or staining on a protected surface, send us a claim.
Are scratches covered?
No. Scratches and cuts in the film are excluded. Light scratches can self-heal, and a damaged section can be removed and replaced. The warranty card says the stone underneath is not scratched when the film is.
Why would I replace the film before 10 years?
For appearance. Wear scratches build up with use, so most residential owners replace the film every 6 to 9 years. The 10-year warranty covers etching and staining protection and defects in the film, not everyday wear such as scratches.
What do I need to make a claim?
Your original paid invoice and photos of the problem, sent to us by email or phone. No registration is needed.
Who provides the warranty?
Rose Restoration. We installed the film, we provide the warranty, and we handle every claim.
What does Rose’s own warranty cover?
Rose’s 1-year written workmanship warranty covers our labor for one year from substantial completion of the work. It does not cover normal wear and tear or product abuse.
