Privacy Policy

Last Updated: July 23, 2025

1. Introduction

Welcome to Rose Restorations (“we,” “us,” “our”). We are committed to protecting the privacy of our clients and website visitors (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.roserestoration.com, and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide to us directly and information that we collect automatically through your use of our website.

Information You Provide Directly:

We may collect personal information from you when you voluntarily provide it, such as when you:

Fill out a contact form or a request for a quote.
Subscribe to our newsletter or marketing communications.
Communicate with us via email, phone, or otherwise.
Engage with our services.

The types of personal information we may collect include:

Contact Information: Your name, email address, phone number, and physical address.
Project Information: Details about your restoration needs, property information, and any other information you provide related to a project.
Communications: A record of your correspondence with us.

Information We Collect Automatically:

When you access our website, we may automatically collect certain information about your device and browser. This includes:

Usage Data: Your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See Section 5 (“Cookies and Your Choices”) for more details.
Salesforce Embeds: Our website utilizes embedded features from Salesforce to manage client relationships and track interactions. When you interact with these features, your data is processed by Salesforce on our behalf. This helps us streamline communication and provide you with better service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: To fulfill our contracts with you and provide the restoration services you request.
To Communicate With You: To respond to your inquiries, send you quotes, and provide customer support.
For Marketing and Advertising: We may also send you promotional emails about new services, special offers, or other information we think you may find interesting.
To Improve Our Website: To analyze how our website is used so we can improve its functionality and user experience.
For Client Management: To manage our client database and track project progress using tools like Salesforce.
For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and protect the security of our website and business.

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information in the following situations:

With Third-Party Service Providers: We may share your information with vendors who perform services for us, such as web hosting, data analysis, marketing services, and customer relationship management. We specifically share information with Salesforce to manage client data. These providers are contractually obligated to protect your data and are restricted from using it for any other purpose.
For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Cookies and Your Choices

Our website uses cookies. A cookie is a small text file placed on your device. We use them to:

Essential Cookies: Operate our website and provide basic functionality.
Performance Cookies: Help us analyze website traffic and user activity.
Targeting/Advertising Cookies: Track your Browse habits to enable us to display advertising that is more relevant to your interests.

Your Consent: Upon your first visit to our website, you will be presented with a cookie consent banner. We will not place non-essential tracking and advertising cookies on your device unless you affirmatively opt-in by giving your consent. You can withdraw your consent or change your preferences at any time through our cookie management tool or by adjusting your browser settings. Please note that blocking some types of cookies may impact your experience on our site.

6. Your Virginia Data Protection Rights

As a Virginia-based company, we are compliant with the Virginia Consumer Data Protection Act (VCDPA). If you are a Virginia resident, you have the following rights regarding your personal data:

Right to Access: You have the right to confirm whether we are processing your personal data and to access that data.
Right to Correct: You have the right to request that we correct inaccuracies in your personal data.
Right to Delete: You have the right to request that we delete the personal data we have collected about you, subject to certain exceptions.
Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
Right to Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

How to Exercise Your Rights: To exercise any of these rights, please contact us by sending an email to it@roserestorations.com. We will respond to your request within 45 days, as required by law.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.